I’d like to think that I’m relatively immune to hype. That when I see a group of people all raving about a particular thing, I know better than to follow the crowd. Of course, in reality, this is bollocks. If I truly wanted to assert my individualism, I wouldn’t have read the entire Twilight quartet (a fact I’m still slightly embarrassed about). However, much as my aversion to popular culture prevents me from rushing out to buy 50 Shades of Grey, it doesn’t extend to free food. So, when blogger favourite Hello Fresh emailed me to ask if I’d be interested in trying out one of their gourmet grocery boxes, it took me all of 30 seconds to respond with “Oh, go on then”.
Why do I say that Hello Fresh are a bloggers favourite? Just google their name. In lieu of more traditional advertising, they appear to have instigated a clever campaign of getting the food blogger community to review their goods. It’s a pretty savvy tactic – after all, everyone loves a freebie. So, in the interests of adding to a company’s SEO linkbait, allow me to throw my opinions into the ring.
The premise for Hello Fresh is that they deliver recipes to your door. Each week, you receive a box full of all the ingredients you need to make three different meals. Everything has been weighed out for you, so there’s need to measure, and minimal preparation is required. Plus, every meal can be prepared in 30 minutes or less. Relatively little mess, relatively little fuss. I’ll admit that I really liked this idea. Far too much of my life at the moment appears to revolve around wondering what I’m going to have for dinner, and when I’m going to find the time to make it. The thought of someone doing 85% of the hard work for me allows me to bask in the warm glow that one feels in making a good dinner from scratch, without the sweat that one gets from slaving over a hot stove for an hour.
You certainly get a lot of bang for your buck with Hello Fresh. The box they supplied me with was overflowing with (almost) everything I needed to make three large meals for two people. (On the day it arrived, I’d totally forgotten about it, and returned home to have Mr. Cay tell me that “some people came while you were at work, and they’ve brought ALL THE FOOD”). They even threw a bar of dark chocolate with raspberries in there too, which was a nice touch. But plying with me with nice chocolate isn’t enough to make me feel positively about your organisation (although it does help). It was time to put these recipes to the test.

The first meal I made was the Smoked Mackerel Summer Salad with Green Beans and New Potatoes. Because I am a woman who loves a challenge, I decided to make this in the half hour I had prior to leaving the house for work. This wasn’t the easiest task in the world, especially seeing as I’m not at my best first thing in the morning, and also because Hello Fresh had failed to include the sachet of red wine vinegar which formed an integral part of the dressing. Thankfully, I subbed it for some rice vinegar and barely noticed the difference. Indeed, out of all the recipes I tried, this was my favourite. The recipe was easy to follow (and, quite frankly, if I can make it at 8.00am while half asleep, anyone can). The mackerel was of excellent quality, and I loved how its understated smokiness perfectly accompanied the peppery hits of the radishes and sharp tang of the dressing. Plus, it made absolutely shitloads – more than enough for a hearty breakfast and two decent sized packed lunches.
Buoyed by my success, the next day I decided to make the Ozone Prawn and Prosciutto Linguine, a pasta dish which comprised of linguine cooked in vegetable stock combined with creme fraiche, king prawns, chives, lemon and prosciutto. Again, a few components of the recipe were missing – there were no garlic cloves or stock cube. Despite this, this produced another two very enjoyable meals, with enough bits and pieces to surreptitiously snack on while my pasta was boiling. If I had one quibble about this dish, it would be that the flavour of the prawns was overwhelmed by the prosciutto, chives and lemon. However, this was a satisfying bowl of comfort food – a perfect balm to ease the pain of the soggy Summer we’re currently experiencing.
And then, there was the Roasted Chicken with Chorizo, Pearl Barley and Couscous salad. I wanted to like this dish, I really did. But this was just a mishmash of too many flavours – chicken, chorizo, feta cheese, courgettes, green beans as well as a vinegar-based dressing. Frankly, it was difficult to taste anything through the chorizo and feta, and that poor chicken breast I’d put so much effort into roasting ended up being lost in a sea of salt. I also found the recipe instructions for this dish a little confusing, leading me to totally screwing up my timings and attempting to feast upon a pot of mushy overcooked couscous studded with pieces of undercooked pearl barley. Sadly, after a few bites of this, I was forced to pick out the best bits, shovel the rest into my bin and wash my mouth out with gin.
At £4.94 per meal, per person for three meals per week, Hello Fresh isn’t really an option for those of you who may be watching your pennies – it’s certainly not as cheap as popping to the supermarket and buying the ingredients yourself. But you’re paying more for the convenience and novelty of the concept, and it’s arguably just as much as you’d spend on a takeaway (also, if your local takeaways are anything like those in Bootle, the food is definitely going to be of a much higher quality too). I imagine that these may make good gifts for friends who may have recently had children and so have bigger things on their mind than what they’re going to make for dinner.
While I liked Hello Fresh, I still feel it’s got a bit of work to do before I’d order one of their boxes for myself. Some of their recipes need a bit more refining, and I was disappointed that little things, such as vinegar and stock cubes, were missing from my box. While I could easily replace these from my own supplies, I’d have been disappointed to have spent all that money on a meal to find that some ingredients were missing. It’s a nice idea, but it’s very much one for people who are cash rich and time poor.



Interesting. I’ve not been offered a box to try myself, possibly because the quantities would be overwhelming for a single householder, but I was looking at them on the interwebz a month or so ago. I was put off by the cost first and foremost, then sheer quantity of ingredients they include, as well as recipes that presumably need to be followed precisely. I like to cook more simply – fewer ingredients and less fuss. It’s poor show if they say they include everything you need then forget some of them. Although surely most households would have items like stock cubes in the house, anyway. I’m inclined to agree that this idea is probably best as a gift to someone in time of need!
Another thing about this which niggled me was that you didn’t have any choice over the recipes that were sent out to you. I’m not entirely sure I would have chosen the chicken and chorizo salad personally, which may be why I didn’t enjoy it as much as the other two recipes I was provided with. For a lone cook, these may be good to cook and freeze in portions – I know that they fed me for breakfast, lunch and dinner for a good few days!
Good points, although freezing would only work for some recipes – salads can’t be and the pasta would depend how al dente it is at time of freezing. From the ingredients I’d probably not have enjoyed the chorizo dish either but any recipe that appears as complicated as you found, and you’re an experienced cook, would floor someone who actually needs all the ingredients and recipe delivered. I think I’ll stick with the Larder Box!
I was asked to review them a while ago, unfortunately there were quite a few problems as they’d not waited till they’d ironed out mistakes in recipes and delivery. Aside from mistakes, recipes simply weren’t very impressive given the cost of the meals (which were pretty hefty). A “millionaire’s” sheperd’s pie contained baked beans, not really what I’d consider a luxury or millionaire’s ingredient. For me, I just couldn’t figure out who they’d be aimed at given the cost and the type of recipes included. I posted my review at Kavey Eats.
We tried this service this week as a fully paying customer (3 meals a week for ~£40, so just over ~£6.5 per meal per person). Honestly I was quite excited to receive the box, having looked at the recipes several times and read lots of positive reviews from Food bloggers.
Positive: Box arrived as scheduled and was packaged in a sufficient manner – the meat items were packed in ice so they would keep. Food was good and the dishes produced very nice and not something I would have cooked otherwise.
Negative: The only negative (and a deal breaker for us) was that two ingredients were missing for two of the meals. While we could have supplied it ourselves (ginger and cheese powder were the missing items), we feel it defeats one of the core benefits of the service – getting everything you need. When I called their customer service to enquire if we could get the ingredients sent the next day, the lady informed me that they have had trouble with their suppliers and could not deliver the additional ingredients and could offer nothing more than apologies. If this is the case, then why not give your customer an advance warning and offer to switch to other dishes, or delay their box by a week?
Maybe I am just being a prickly customer, but I was really surprised at this reply. I offered to cook later in the week so they could rectify the error, but to no avail. I would expect this behaviour from big international companies who have thousands of customers and don’t care if they lose 1, but not from a smaller, newer company, who rely on word of mouth.
Am I being too fuzzy?
Hi Marc
I’m sorry to hear your comments here regarding the missing items from your delivery. We take each case of missing ingredients really seriously as we fully appreciate that there is nothing more frustrating than hungrily cooking and finding that you can’t finish a meal properly. Whilst such incidents are minimal, missing ingredients for any one of our customers is not acceptable.
There may have been a little miscommunication here regarding the replacement items. We aim to make our ordering as accurate as possible in order to avoid food waste. Where suitable we offer reimbursements or send out little extras in our customer’s next delivery as an apology. This doesn’t seem to have been the case with your complaint and I must apologise for this.
All of our customers are extremely important to us and there is nothing better than seeing all pictures that our customers post of their finished meals.
We aim to continuously improve our operations as we grow to ensure that issues of missing ingredients do not occur. Whilst we are pleased that such incidents are a rarity, we are very sorry for any inconvenience or disappointment experienced.
Regards,
Ellie, on behalf of the Hello Fresh Team
Just had my first box from them, looks ok, but again, missing items! No ginger for a Chinese inspired recipe…
Hi Rachel
Just let me know if you are receiving another delivery with us and we’ll ensure that a little extra is added.
Look forward to hearing from you.
Regards
Ellie, on behalf of the Hello Fresh Team
Just had my second box. The first was a love food special, half price I ordered for 6 got veg for 6 but meat for 4. When I complained they asked if I had taken photographs – bit miffed but they were friendly and responded quickly, gave a discount on the next box and a small refund. Got the next box two weeks later and a main ingredient was missing…. waiting for their reply (it is only cream cheese but it is for their easy kievs and is the filling!!). I like the recipes, they cooked up well and were relatively easy (30 minutes cooking time but more like 1 hour to prep on some of the more vegetable heavy meals.
I agree with Christina, would like the option to choose from their recipes as none of my kids eat fish and they have a fish option every week.
Update, they charged full price for second box too……..have cancelled my subscription.
Hi Sue
We were devastated by the missing meat in your delivery the other week. The reason we ask for a photo is so that we can keep accurate records and can pass any relevant information on to our suppliers. I believe the issue with the refund has been resolved now.
With regards to choice, this is something that we are looking into for the future as we appreciate that this would be a great option for our customers. However, we want to ensure that we continue to avoid wasting food which is why this is still a work in progress.
Regards
Ellie, on behalf of the Hello Fresh Team
Hi Ellie,
Thanks for the reply. Perhaps if I had been offered the same compensation at the time of the incident I may have stayed with your service. As of now we have switched to Riverford Organic food delivery, who so far has been able to manage to include all stated items.
Cheers,
Marc
I have been using Hello Fresh for a few weeks now. I have never had any items missing. I find their recipes very healthy, good and love the fact that I do not need to think what to cook and shop . Also the produce they supply is of very good quality. I stopped my delivery just for 1 week and really missed the convinience of it. Well done Hello Fresh what great idea and great service. Love it love it love it.
Very interesting. We were undecided to give it a try or not. I guess now it is a no go.
By the mean time we have tried deluxebite.com a flavour discovery box. Have you tried it?
Hi Jane, just ordered our first deluxebite.com. Really loved the concept
Just had a read of this review having received my own box for review this week. Like your style of writing! I haven’t made any of the meals yet but I’m happy with all the ingredients and fresh herbs provided in the box. Looking forward to making them and writing my own review. As you say, not cheap but the meat is free range and it costs much less than a takeaway whilst you can also enjoy cooking at the same time.
Apparently the problems HelloFresh has in the UK are mirrored in the US – just tried their delivery service and had an entire steak missing from my box! Customer service didn’t respond to my email about it until I called them the next day. Of course, there was no offer to send any replacement meat, only to credit me $10 for the next box (less than the cost of buying more steak to make a meal out of the remaining ingredients I had left). If only I’d read these reviews first…
Deluxebite sounds awesome – I wish it were in the US!
Thanks for these reviews. It’s amazing it cannot fulfil its key promise of sending the right ingredients!
But more fundamentally, I cannot figure out for the life of me where this service could make any sort of value add to justify its 20-30% premium over orders of the same quantity from online grocery delivery services like Sainsburys or Ocado. Is it attempting to address the micro-step in cooking of measuring ingredients before clicking the quantities? Are cooks really that bad at maths?
I also don’t understand the implied consumer: someone who is motivated enough to cook 3-5 meals, but cannot be arsed to measure ingredients. Or, someone who has ordered from an online grocer, but hates the fact that the grocer hasn’t told them what to cook.
If this takes off at all, it’ll be sign of an impending dot-com bubble. You heard it here first.